Terms And Conditions

Terms And Conditions


By choosing to purchase from our website, you the customer agrees to be bound by these terms and conditions as well as by our returns policy. We suggest the customer reads and understands all these terms. These are the sole terms and conditions upon which we, Oral Hygiene, agree to contract with the customer and no alteration of these terms and conditions shall be valid. Any order will not be accepted until we receive payment. Consumers must be over 18 years of age to purchase from this site.

Whilst every care has been taken in the completion of prices and every attempt made to present of up to date information, Oral Hygiene cannot guarantee that inaccuracies will not occur. Prices are subject to change without notice.

Once orders have been placed they cannot be amended. Customers must ensure they check their order carefully before submitting it for payment. Orders may only be cancelled by phone before they have been dispatched. All orders must have all contact and postal details for speedy shipment.

Generally, all products on our website are in stock and are ready for delivery. If any ordered items are not available to us, we reserve the right to withdraw our acceptance of your order for such items/products. We will refund in full amount the customer has made for products. In the unlikely case of this happening we undertake to notify the customer on working days. The customer should notify us if they do not receive their shipment when expected. Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any issues at the earliest time. Oral Hygiene cannot be held responsible for a package not reaching its destination on time as delivery is the responsibility of our couriers.

If the customer fails to take delivery of any ordered products and they are returned to us, we will contact you upon their arrival. If the goods are still required, we will require an additional shipping charge to make a second delivery with our couriers.

As set out in the Sale and Supply of Goods Act 1980, we warrant that, upon receipt of goods, the ordered products, will match the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality. There may, however, be small variations between the products as shown or described on our website and those posted to you, therefore, in such cases all goods posted will be of a comparable or excellent quality.

Except in cases of personal injury or death caused by our negligence, we shall not be liable to the customer by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under these terms and conditions, for any special, indirect or consequential damage.

Customers should send any communication by email, phone calls made must be clarified by email. Emails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our emails.

Oral Hygiene reserve the right to vary these terms and conditions at any time but in respect of any ordered products, the terms and conditions which apply shall be those which the customer has agreed to on completion of the ordering process.

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